DATA PROTECTION ACT
21st Century Building Services Ltd fully supports the requirements of the Data Protection Act and is committed to the protection of personal data belonging to our suppliers, customers, and colleagues. We conduct regular audits within the business to ensure ongoing compliance with our policies.
We are aware of our obligations under the General Data Protection Regulations (GDPR) and have adopted a proactive approach to the implementation of the new legislation. This includes reviewing existing and, where appropriate, developing and implementing new policies and procedures to ensure personal data is collected, stored, and disposed of in a manner compliant with the requirements of the GDPR.
POLICY CHANGES
We have made some changes to our privacy policy to comply with General Data Protection Regulations (GDPR), which were introduced on 25th May 2018.
Please take the time to read our privacy notice carefully as it describes our collection, use, disclosure, retention, and protection of your personal information. This notice applies to any website, application, or service which references this privacy notice. Where you provide us with your personal information in any of the ways described in paragraph 2 below, you agree that we may use it as described in the privacy notice.
1. WHO WE ARE
In this privacy notice, “we,” “our,” and “21st Century Building Services Ltd” each mean the data controller.
The Data Controller is 21st Century Building Services Ltd of Unit E, Malago Vale Trading Estate, St John’s Lane, Bristol, BS3 5BQ (registration number 04002614).
2. HOW WE COLLECT INFORMATION
We will collect information about you, and any other party whose details you provide to us, when you:
- Complete online forms, applications, or paper applications; post messages or feedback online. This may include your name, address, email address, and telephone number. We may also ask you to provide additional information about yourself and your preferences.
- Provide your contact details to us when directly communicating with the business in relation to work enquiries, future opportunities (tenders), etc., via email.
- Contact us offline, for example, by telephone, SMS, email, or post.
- Interact with us by using social media.
We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information; for example, information from credit agencies, search information providers, or public sources (e.g., for customer due diligence purposes) but only as permitted by law.
If you intend to give us personal information about someone else, you must ensure that beforehand you have explicit consent to do so and that you explain to them how we collect, use, disclose, and retain their personal information, or direct them to read our policy notice.
3. HOW WE USE YOUR INFORMATION
We may use your information to:
- Notify you of any important changes to processes or procedures.
- Maintain accurate record keeping.
- Identify any future training needs.
- Communicate with government agencies, e.g., when undertaking DBS (Disclosure and Barring Service) checks, or checking UTR information and registration.
- Correspond with financial services organisations (with prior consent), such as banks, building societies, insurers, and payment services advisors.
- Ensure your information is used only for legitimate business purposes.
We may retain information about you after you cease to work with 21st Century Building Services or if your application is declined, or if you decide not to proceed. This information will be held and used as long as permitted for legal, regulatory, fraud prevention, and legitimate business purposes.
4. SHARING YOUR INFORMATION
We may share your information with:
- Our service providers, agents (including subcontractors), or third parties that process information on our behalf (e.g., payment processing providers) or those who help us send communications to you.
- Third parties used to facilitate payment transactions (e.g., pensions, payroll).
- Regulators, to meet 21st Century Building Services Ltd’s legal and regulatory obligations.
- Our professional advisors and auditors for seeking advice or meeting audit responsibilities.
- Credit reference and fraud prevention agencies.
- Law enforcement agencies to detect or prevent crime or prosecute offenders.
- Third parties in the context of legal proceedings, provided we can do so lawfully (e.g., in response to a court order).
Non-personal information about applications may also be shared with third parties, but this will not include identifiable data.
You may request that we do not share your information with third parties by updating your contact preferences on our website, applications, or services, or by emailing us at info@21cbs.co.uk.
5. YOUR INFORMATION
If we hold incorrect information about you, or your details change, please let us know so we can update our records. If you wish to see a copy of the information we hold about you, you can contact us at:
21st Century Building Services Ltd,
Unit E, Malago Vale Trading Estate,
St John’s Lane, Bristol, BS3 5BQ,
info@21cbs.co.uk
We will retain your personal information for the duration of our business relationship and afterwards for as long as necessary for legitimate business purposes or to comply with laws and regulations. Once no longer needed, we will securely dispose of your data without notifying you.
6. HOW IS YOUR INFORMATION PROTECTED?
We take the protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information, allowing only employees who need the information to do their jobs.
7. SECURITY AND STORAGE OF INFORMATION
We will protect your information with appropriate technical and organisational measures to prevent unauthorised processing or accidental loss.
If you believe your details have been compromised, please contact us immediately at info@21cbs.co.uk.
